Does Steam Hardware Returns Have Time Limits
Steam offers a generous refund arrangement. You can refund any game you purchase through Steam, for any reason—whether it isn't working properly on your PC or you lot just don't find it fun.
This feature encourages you to try games you're not sure nearly. If y'all don't like a game, yous can always refund it and get your money back. It'southward especially useful at present that so few games offer complimentary demos.
When Yous Can Refund a Game
In that location are two basic requirements for when you tin get a refund: You lot must take purchased the game in the last 14 days, and yous must take played the game for less than ii hours.
If you meet these requirements, Valve promises information technology will refund you for whatever reason. You can inquire for a refund on a game fifty-fifty if you don't meet these requirements—Valve volition accept a expect at your asking, merely won't guarantee a refund.
You can't refund games that you purchased outside of Steam and added to Steam with a product key (at least, non through Steam—you'd have to asking a refund through the original retailer). While you can sometimes save money on Steam games past purchasing Steam keys from third-party game stores, this characteristic encourages y'all to buy games through Steam if you remember you might want to refund them.
If you refund a lot of games, Valve may consider this "corruption" and stop offer refunds to you. "Refunds are designed to remove the risk from purchasing titles on Steam—not equally a way to become free games," according to Valve's policy. Valve doesn't specify exactly what they consider "abuse", but y'all should probably be fine as long as you're non regularly ownership a large number of games and refunding most of them.
Valve notes that refunding a game purchased before a auction and buying it at the lower auction price isn't considered abuse. And so, if you purchase a $60 game and it goes on sale for $30 a few days later, you tin can refund the game and purchase information technology at the lower price—as long as yous've played it for less than ii hours.
Your refund can be returned to the same payment method you purchased the game with, or to Steam Wallet credit you can spend on Steam. Read Valve's Steam refund policy for more than specific details about how the policy works.
How to Asking a Refund for a Steam Game
If your game was purchased less than fourteen days ago and you've played it for less than two hours, yous're guaranteed a refund. Hither's how to get one.
First, head to the Steam support site. You lot can access this folio either by clicking Help > Steam Support in Steam or by visiting the Steam Support website in your web browser. If you visit this page in your web browser, y'all'll have to sign in with your Steam account to continue. If you visit this page in Steam, you'll be automatically signed in.
For a Game Y'all've Played Recently
If you want to refund a game you lot recently played or purchased, it'll be under "Recent Products" at the top of the page.
You'll be presented with a handful of options — three of them will give you the choice to request a refund.
Click "I'd like to request a refund" on the next folio.
You need to pick how yous want to receive your refund. Most debit or credit cards can receive a refund directly, simply some cannot. Valve has a list of payment methods that can receive refunds — if your payment method isn't on the listing, don't worry. You can always have the money refunded to your Steam Wallet.
Click "Choose refund method…" and pick your preferred refund method.
After you lot select your refund method, y'all'll be given a breakdown of exactly what yous're returning.
Scroll down and select the reason for your refund from the drop-down carte du jour. You should type a brief caption of why you lot're requesting a refund, peculiarly if you're trying to get them to give y'all a refund outside of the normal "two hours or 2 weeks" limit. Click "Submit request" when you lot're done.
Refunds are usually pretty fast, specially if y'all go the funds deposited into your Steam wallet. Refunds issued to other payment methods might be a bit slower, simply should be received inside a calendar week of the refund being approved.
For a Game Not on the Contempo List
If you don't encounter the game's proper name on your contempo list, click "Purchases".
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Yous'll see a list of all the purchases you've made on Steam in the by 6 months. This folio will likewise show Steam trading cards and other items you've sold on the Steam Customs Market.
Locate the game you desire to refund in the list and click it.
Click the "I would like a refund" button when Steam asks you what problem you lot're having with your game.
The support system will ask if you lot want help fixing technical bug with the game. If it isn't running properly and you want to effort fixing the trouble rather than refunding the game, you lot may want to try the technical back up options hither.
If yous are sure you want a refund, click "I'd like to request a refund".
Steam will check whether you're eligible for a refund and offering one if you are. You can select which payment method you'd similar your money refunded to here—the original payment method or Steam Wallet credit.
If you're not eligible for a refund, the system will inform you that refunds usually aren't provided in your state of affairs but volition let you lot to request one anyhow.
You lot'll exist asked why you're refunding the game. Select a reason from the box and type a quick niggling message with your thoughts. While y'all're guaranteed a refund, these letters tin help Valve and the game's programmer understand why you lot don't want to continue the game.
If you lot're requesting a refund outside of the normal limitations, try to be as detailed as possible. In special circumstances, Valve might refund you anyway, but y'all're going to accept to make a skilful case.
Click the "Submit request" push button to request your refund.
Afterwards You Submit Your Request
You'll receive an email from Steam telling you your refund request has been received. The e-mail says that Valve is reviewing your request and will go back to yous.
You'll get another email saying your purchase has been refunded if you met the requirements. We've mostly seen these refund requests accepted within a few hours. Requests outside of the normal refund period can take substantially longer.
While Steam's refund policy is generous, it's nevertheless limited. You can't go a refund for that game y'all bought on auction 2 years ago and never played, and you unremarkably can't get a refund for a new game y'all played for six hours before y'all realized it was terrible.
When you lot buy a new game on Steam, exist sure to try information technology out within the outset xiv days so you can decide whether you desire to go on it or not.
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